In a world where technology persists, and scores of online connections seem to mean success, personal connection is losing.
But people crave one-on-one engagement, and building business relationships with this need in mind can mean the difference between getting that sale, keeping that talented employee or gaining the loyalty of a valued partner, or not. In Geoff Colvin’s “Humans are underrated,” he suggests the most important skill in our economy is empathy, suggesting a shift from “knowledge workers” to “relationship workers.”
Here’s how an owner of a general contracting business built relationships with his subcontractors with great results – and five tips for applying his process to any business.
Mike Novakoski was dreaming of a way to make his company, Elzinga & Volkers Construction Professionals, stand out among the myriad of Michigan-based general construction companies. “It’s the best price or best relationship that wins deals,” says Novakoski, a member of Young Presidents’ Organization since 2007.
Taking a page from his YPO forum practice, Novakoski focused on building relationships. “Our subcontractors make or break our company,” he says. “So, we removed the off-putting term ‘subcontractors’ from our vocabulary, began calling them trade contractors and started treating them like true partners.”
That was just the beginning. (Read More)
See the compete original article at : https://www.ypo.org/2016/01/how-to-develop-true-working-relationships-with-clients-and-vendors/